Privacy Policy

1. Who We Are

Jay's Mobile Tyres is a sole-trader mobile tyre fitting business based in Belvedere, London.

Business address: Upper Abbey Rd, Belvedere, DA17 5AQ, United Kingdom
Email: jaysmobiletyres@gmail.com
Phone: +44 7719 837291

We are the data controller for the personal data described in this policy.

2. What Data We Collect

We collect personal data only when you interact with us. This may include:

• Contact information: your name, phone number, and email address
• Service information: your vehicle make and model, tyre size, location/postcode, and preferred date and time
• Message content: any details you include in an enquiry or message
• Technical data: basic website analytics (page views, device type) via any analytics tools we use — this data is anonymised and not linked to you personally

We do not collect payment card data directly. Any payments are handled by third-party payment processors under their own privacy policies.

3. How We Collect Your Data

We collect data in the following ways:

• When you submit the contact/enquiry form on our website
• When you call or message us directly by phone or email
• When you contact us via Facebook or other social media

4. How We Use Your Data

We use your personal data to:

• Respond to your enquiry and provide a quote
• Arrange and carry out the tyre fitting or other service you have requested
• Contact you about your booking or follow up after a job
• Meet our legal obligations (e.g. invoicing, tax records)

We will not use your data for marketing purposes without your explicit consent, and we will never sell your data to third parties.

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity: to fulfil a service you have requested from us
• Legitimate interests: to respond to enquiries and manage our business
• Legal obligation: to comply with accounting and tax requirements
• Consent: where you have explicitly opted in (e.g. marketing emails, if applicable)

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

• Enquiry data (not converted to a booking): up to 6 months
• Customer and job records: up to 6 years, to comply with HMRC requirements
• Marketing consent records: until you withdraw consent

After these periods, data is securely deleted or anonymised.

7. Sharing Your Data

We do not sell or rent your personal data. We may share it with:

• Service providers: tools we use to operate our business (e.g. email, cloud storage, CRM), who process data on our behalf under data processing agreements
• Legal authorities: if required to do so by law or court order

Any third-party providers we use are required to keep your data secure and use it only for the purposes we specify.

8. Cookies

Our website may use essential cookies to ensure it functions correctly. We do not currently use advertising or tracking cookies. If this changes, we will update this policy and request your consent where required.

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Erase your data (the "right to be forgotten"), where it is no longer necessary
• Restrict processing of your data in certain circumstances
• Object to processing based on legitimate interests
• Portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at jaysmobiletyres@gmail.com. We will respond within 30 days.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Complaints

If you believe we have handled your data unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO website: ico.org.uk
ICO helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concern directly first — please contact us at jaysmobiletyres@gmail.com.

12. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page, with the "last updated" date at the top. Where changes are significant, we will make reasonable efforts to notify you.